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Last updated: September 10, 2026
When you accept a helper's quote you pay for the helper's time and expertise, and work begins immediately, so payments are generally non-refundable. However, if the delivered work does not match the agreed scope, you can request a refund. In the meantime, revisions are unlimited — helpers keep revising until you are fully satisfied with the delivered work.
Revisions are unlimited until you are fully satisfied. Helpers are expected to address feedback that matches the original scope and requirements until the work meets the agreed-upon standard.
Revisions are limited to the scope agreed upon at confirmation. Entirely new requirements beyond the original request may open a new request, with its own quote that you must approve before work begins.
Refunds are reviewed case by case and are not automatic. We may decline a refund where the work was delivered within the agreed scope, for completed tutoring sessions, or where a request is made more than 14 days after delivery. Where a refund is approved, it is returned to your original payment method.
If you believe your delivery did not match the agreed scope, or the helper became unresponsive within the delivery window, contact the Academic Integrity Office at support@acadivo.com within 14 days of delivery. Our team will review your case within 48 hours and respond with a decision.
Please do not initiate a chargeback with your bank. Chargebacks are reviewed and may result in account suspension. Contact support first so we can resolve the issue through the revision process.
For questions about this policy or to open a dispute, contact us at support@acadivo.com.